Unified conversations
Bring WhatsApp, email, website chat, and other channels into one interface.
One customer service workspace
Every customer conversation. One connected place.
Bring customer channels together, route conversations to the right people, and follow performance in a workspace connected to your business data.
UNU Chat
Everything your service team needs to stay in context
From the first message to resolution and performance review, UNU Chat keeps the conversation, customer, and team connected.
Intelligent routing
Route conversations to the right employee based on team, branch, or request type.
Live reporting
Monitor response speed, conversation volume, and service-team performance.
Connected business context
Link conversations to customer records, orders, invoices, and relevant files.
Role-based access
Control what agents and supervisors see according to responsibility and scope.
Team assistance
Use prepared replies, alerts, and tickets to support consistent service.
Operational scope
Practical daily capabilities for teams and management
Final modules and integrations are defined after reviewing your workflows and current systems.
- ✓WhatsApp Business
- ✓Live Chat
- ✓Contact center
- ✓Smart assistant
- ✓Tickets
- ✓Performance dashboard
- ✓Analytics
- ✓Notifications
- ✓Permissions
How it works
One journey you can follow from first action to final outcome
Keep each operating step visible, connected, and ready for review.
- 01Customer message
- 02UNU Chat
- 03Automatic routing
- 04Assigned agent
- 05Request resolution
- 06Performance review
- 01Customer message
- 02UNU Chat
- 03Automatic routing
- 04Assigned agent
- 05Request resolution
- 06Performance review
Teams working in real operating contexts
Customer serviceSalesTechnical supportContact centers
Designed to work within your business environment
UNU ERPCRMPOSAccountingWhatsAppEmailAPI
Frequently asked questions
Answers before your walkthrough
We explain what can be confirmed now. Implementation and integration scope are finalized after reviewing your needs.
Which channels can be connected?
The channel scope depends on the implementation plan and available integrations. The team confirms it with you before the project starts.
Does it support multiple teams and branches?
Teams, departments, and branches can be organized with routing rules and permissions aligned to your operation.
Can conversations connect to ERP data?
Conversation links to customer records and related transactions can be assessed within the agreed integration scope.
See it in action
Manage customer conversations from one workspace
See how a request moves from the channel to the right team member without losing context.