Case ownership and SLAs
Set this capability up around your approval rules, roles, and reporting needs.
UNU ERP · Helpdesk
Resolve every request with complete context
Resolve cases with complete customer and operational context.
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HelpdeskShared data · Clearer decisionsOne operational picture
Make helpdesk part of the same operational picture.
Resolve cases with complete customer and operational context. Keep related customers, transactions, people, and reports connected—so your team spends less time re-entering information and waiting for updates.
Omnichannel context
Set this capability up around your approval rules, roles, and reporting needs.
Support analytics
Set this capability up around your approval rules, roles, and reporting needs.